Frequently Asked Questions
Everything you need to know about shopping with Raisa Creationz.
What is the typical shipping timeframe for orders?
We process all orders within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international delivery times vary depending on the destination and customs processing.
How can I return or exchange an item?
We offer a 14-day return policy for unworn items with original tags attached. To initiate a return or exchange, please contact our support team at [email protected] with your order number.
Are your fashion pieces true to size?
Most of our items follow standard sizing charts. We include a detailed size guide on each product page to help you find your perfect fit. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.
How should I care for my Raisa Creationz garments?
To maintain the quality of our fabrics, we recommend following the specific care label instructions inside each garment. Generally, cold machine washes and air drying are best for preserving color and texture.
Do you offer international shipping?
Yes, we ship our fashion collections worldwide. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer.